Utility Warehouse Half-Year Results 2025: Independent Analysis of UW’s Continued Growth
Utility Warehouse Half-Year Results 2025
The Utility Warehouse Half-Year Results 2025 reveal another strong period of customer expansion, successful cross-selling into the TalkTalk broadband base, and sustained performance across energy, broadband, mobile and insurance. With total customer numbers rising to 1,386,585 and service numbers reaching 3,648,968. [full article]
Telecom Plus PLC (trading as Utility Warehouse) continues to strengthen its position as the UK’s only fully integrated multi-utility platform. This analysis summarises the key findings.
Customer Growth Accelerates, Driven by the Multiservice Model
UW delivered one of its strongest half-year performances to date, welcoming 222,977 additional customers — an increase of over 19% since March 2025. This marks the fourth consecutive year of compound double-digit customer growth, demonstrating the strength of its subscription-style model, where customers take multiple services to maximise savings. The company continues to outperform in an increasingly competitive environment by offering bundled essential services with a single bill, award-winning customer service, and long-term savings.
“What we’re seeing here is the power of UW’s value proposition: real savings, real simplicity, and real loyalty.” — Jeremy Tromans, Utility Warehouse Partner
TalkTalk Customer Integration Exceeds Expectations
A major highlight of the 2025 results is the success of the TalkTalk broadband customer acquisition. UW reports that around 5,000 customers have already been upgraded or cross-sold additional services, significantly outperforming internal expectations. This early progress demonstrates the scalability of UW’s multiservice model and its ability to turn single-service households into long-term, high-value multiservice customers at pace.
“Mobile is becoming a major driver of multiservice value — and UW’s new tariffs make it incredibly easy for families to save even more.” — Jeremy Tromans, Utility Warehouse Partner.
The UW Partner Opportunity Continues to Strengthen
The results highlight growing demand for UW’s Partner opportunity, driven by economic pressures, a national shift toward flexible earnings, and increasing consumer desire for better value. UW’s word-of-mouth model remains a defining advantage in acquiring high-quality customers. Partner support is expanding through:
- The Connectors Programme, helping Partners generate community referrals
- An AI-powered Partner coach
- A flexible commission structure
- Incentives like the Free Energy Club and Achievers retreats
These initiatives help UW Partners build long-term residual income while supporting households across the UK.
Outlook: UW on Track for Two Million Customers
Telecom Plus expects around 25% total customer growth in FY26 and remains confident of achieving two million customers over the medium term. Forecast expectations include:
- Continued double-digit organic growth
- Adjusted pre-tax profit between £132m and £138m
- Growing dividends
- Ongoing investment in customer experience and technology
Half-Year Results 2025 - FAQ's
UW remains well-positioned for sustained double-digit growth in 2026 and beyond
The Utility Warehouse Half-Year Results 2025 showcase strong customer growth, strategic integration of TalkTalk broadband customers, and accelerating progress across energy, broadband and mobile. With award-winning services and expanding Partner support, UW remains well-positioned for sustained double-digit growth in 2026 and beyond.
telecom plus results 2025 utility warehouse growth 2025 uw customer numbers 2025 uw partner opportunity talktalk customer acquisition uw uw financial performance utility warehouse broadband growth uw mobile growth uw multiservice model uk essential services provider utility warehouse outlook 2026
“The next phase for UW is scale. With TalkTalk integration ahead of schedule, award-winning services and strong Partner momentum, we’re heading towards two million customers with confidence.” — Jeremy Tromans, Utility Warehouse Partner
