Utility Warehouse customer satisfaction ranked 4th by Citizens Advice
Utility Warehouse, a leading multiservice provider, has recently surpassed a significant milestone, reaching over 1 million customers. Additionally, the company has climbed to an impressive fourth place among 16 suppliers in the latest Citizens Advice energy suppliers industry ratings, marking a substantial leap in Utility Warehouse customer satisfaction from their previous 13th position. [get a UW quote]
Utility Warehouse secures top spot above major energy competitors
High rankings for Utility Warehouse customer satisfaction – in the most recent evaluation, Utility Warehouse has outperformed nearly all the ‘big six’ energy suppliers, including Octopus, British Gas, Ovo, and Scottish Power. The company achieved higher overall ratings, particularly excelling in complaint handling and ease of contact. This ranking is based on data collected from October to December 2023, sourced directly from the suppliers and various independent industry bodies.
Industry recognition and commitment to service excellence
Investment in customer service – following their remarkable customer satisfaction achievements, which were also highlighted in this year’s UK Customer Satisfaction Index by the Institute of Customer Service, Utility Warehouse continues to set high standards. The company is dedicated to providing world-class customer service, supported by substantial investments in training, support, and cutting-edge technology. These initiatives ensure that customer inquiries are addressed swiftly and effectively on the first attempt.
Utility Warehouse: a choice for quality service
Citizens Advice recommends using these ratings as a guide for consumers considering switching suppliers. Utility Warehouse’s commitment to excellence, customer satisfaction, and consistent improvement in customer service positions it as a top choice for anyone looking for reliable and efficient utility services.
Rob Harris, Chief Operating Officer, Utility Warehouse, said: “As many households continue to face cost-of-living pressures, we’re seeing increasing numbers of customers join UW to bundle services together and make savings on their monthly bills. Excellent customer service is absolutely fundamental to our success and that’s why we have a laser-like focus on delivering exceptional support for our customers with the very best help and advice.” [get a UW quote]
Additionally, Utility Warehouse customer satisfaction has been further recognized with an ‘Excellent’ rating on TrustPilot.
Some recent Utility Warehouse customer satisfaction reviews:
