Utility Warehouse Ranked #1 for Customer Service – What It Means for You in 2025
Utility Warehouse Customer Service Leads the Way in 2025
In the most recent Citizens Advice Energy Supplier Rankings (October–December 2024), Utility Warehouse (UW) has once again been named the #1 energy supplier for customer service in the UK. This marks the second consecutive quarter UW has secured the top position, outshining 15 other suppliers—including British Gas, EDF, Octopus, and E.ON Next.
As a long-standing UW Partner, I’ve seen first-hand the company’s commitment to customer care, but this recognition provides independent confirmation of what I—and so many others—already know. When it comes to delivering reliable, people-first service, UW sets the gold standard.
Ready to learn more about saving money or earning income with UW? Reach out today to find out what makes us #1—for good reason. 👉 Request more info | 👉 Book a 15-minute chat | 👉 Join online today
Citizens Advice Rankings: Why They Matter
Citizens Advice ranks domestic energy suppliers using an evidence-based scoring system. It evaluates key performance indicators such as:
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Billing accuracy
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Complaint handling
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Call wait times
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Commitment to customer service
These rankings help consumers make informed choices when switching providers. You can view UW’s full supplier profile on the Citizens Advice site here.
The Impact for Customers
This ranking means more than bragging rights. For customers, it signals:
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Greater confidence in UW’s reliability
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A smoother, less stressful customer experience
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Consistently accurate billing and transparent communication
In an industry often marked by frustration, UW stands out by keeping things simple and personal. That’s not just good news for customers—it’s transformational.
The Advantage for UW Partners
From a UW Partner perspective, this #1 ranking is a major business asset. When you’re sharing UW with new prospects, one of the most common questions is: “What’s the service like?”
Now, you don’t just have a personal story—you have independent national data backing you up. Here’s how I use this ranking to support growth:
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As a conversation starter: It opens the door to talking about what makes UW different.
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As a credibility booster: It removes barriers and objections from potential customers.
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As a recruitment tool: It helps demonstrate UW’s stability and long-term value to potential new Partners.
“There’s nothing more powerful in business than trust. Being able to say we’re officially #1 for service—twice in a row—gives us a huge edge as Partners. It’s something I’m proud to lead with every single day.” — Jeremy Tromans
A Culture That Puts People First
This isn’t just a flash in the pan. Utility Warehouse has built its reputation over more than 25 years by doing things differently:
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Keeping customers at the heart of everything
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Supporting independent Partners with world-class tools
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Focusing on simplicity, savings, and service
As Rob Harris, UW’s Chief Operating Officer, shared when we first hit #1:
“We’re proud to be in our customers’ corner, and finishing top of the Citizens Advice Energy Supplier rankings for the second quarter in a row proves that commitment. It’s testament to our belief in the power of people helping people. Whether that’s Partners helping their local communities or our customer service teams helping our customers, we put people first – and it shows.”
Why UW Is #1 and What It Means for You
Whether you’re thinking about becoming a UW customer or exploring the Partner opportunity, the message is clear: you’re in good hands. Utility Warehouse’s top ranking from Citizens Advice confirms its status as a leader in service, trust, and consistency.
In 2025, the Utility Warehouse Partner Opportunity continues to shine—not just because of great prices, but because of outstanding support. As someone who’s been part of the journey for years, I can say confidently: there’s never been a better time to join.
Citizens Advice Energy Rankings FAQ's
Ready to learn more about saving money or earning income with UW? Reach out today to find out what makes us #1—for good reason. 👉 Request more info | 👉 Book a 15-minute chat | 👉 Join online today
