CityFibre Full Fibre Broadband in the UK — Deals, Availability & Six Months Free with UW

CityFibre broadband UK - FAQ's

• What is CityFibre and how does it differ from other broadband networks?

  CityFibre is the UK’s largest independent full fibre network, purpose-built to deliver ultrafast, gigabit-capable broadband directly to homes. Unlike Openreach or Virgin Media, which often rely on older copper or part-copper lines, CityFibre delivers pure fibre-to-the-premises (FTTP). That means the fibre connection runs all the way from their network to your home without losing speed or stability along the way.

  Because of this, CityFibre typically offers:

  • More stable speeds at peak times
  • Better upload performance (crucial for remote workers)
  • Lower latency for gaming and video calls
  • Greater network resilience
  • A future-proof connection that can scale as technology advances

  CityFibre doesn’t own legacy infrastructure, so everything they build is modern, fast and built for the long term.

• Why is the UW six-month free full fibre offer such a strong deal?

  Most broadband promotions offer a small discount, gift card or one or two free months — but six months entirely free is almost unheard of in the UK broadband market. Utility Warehouse is able to offer this because of its partnership with CityFibre and its bundled-service model.

  The offer gives homeowners the chance to experience full fibre with absolutely no cost or risk for half a year, while still receiving:

  • Gigabit-capable speeds
  • No mid-contract price rises
  • The ability to cancel broadband at any time during the free period
  • A brand-new fibre line professionally installed

  It’s one of the simplest and most generous broadband promotions available today, and a rare opportunity to move from copper to full fibre without financial pressure.

• How do I know whether my home can get CityFibre full fibre broadband?

  CityFibre’s rollout doesn’t follow broad postcode-level rules — it activates street by street, meaning your address may be eligible even if your neighbour’s isn’t yet.

  To check availability accurately:

  👉 Use the UW full fibre availability checker 

  If CityFibre is live at your property, the system will automatically show the six-month free broadband offer during sign-up. If not, it simply means that your street is not yet connected — but rollout is continuous, and your eligibility may change in just a few months.

• What speeds can I expect from CityFibre compared to my current broadband?

  Most UK households still use FTTC (fibre to the cabinet) technology, which relies on copper for the final stretch. This severely limits real-world speeds — especially in the evenings.

  CityFibre’s FTTP network removes that bottleneck.

  UW’s CityFibre packages include:

  • Full Fibre 100 — ~100 Mbps
  • Full Fibre 500 — ~500 Mbps
  • Full Fibre 900 — ~944 Mbps

  Because the connection is pure fibre, speeds remain consistent even when everyone in the area is streaming at the same time. Uploads are drastically better too — often 10 to 20 times faster than copper services — which transforms cloud backups, video calls, and sending large files.

• What happens during a CityFibre installation and is my property suitable?

  A trained CityFibre engineer installs a brand-new dedicated fibre line into your home. Most properties, including older homes, terraced houses and modern builds, can accommodate this with minimal disruption.

  Installation typically involves:

  1. Running a thin external fibre cable from the street to your property
  2. Drilling a small entry point (usually similar to a Sky or Virgin entry hole)
  3. Installing an ONT (Optical Network Terminal) inside your home
  4. Connecting your UW router
  5. Testing the line and ensuring you’re online

  The process usually takes between 1–3 hours. Your existing broadband can remain active until you’re ready to switch.

• Is CityFibre full fibre reliable for working from home, gaming and streaming?

  Yes — this is where full fibre really shines. Because the fibre line is direct and uncontended, performance is dramatically better than copper-based broadband.

  Remote workers benefit from: Smooth, stable video calls, faster VPN connections and, consistent speeds throughout the day.

  Gamers benefit from: Lower latency, far fewer lag spikes, more reliable server connections.

  Streamers and busy households enjoy: Buffer-free 4K streaming, faster downloads, strong performance even with many devices online.

  CityFibre is engineered for the way homes use the internet in 2025 and beyond.

• What happens if I want to cancel broadband during the free period?

  One of the strongest parts of the UW CityFibre deal is that you can cancel broadband at any time during the first six months without early exit fees.

  There is no penalty, no disconnection charge, and no pressure to stay if full fibre isn’t right for you. If you continue past six months, the promotional prices apply until month 18. It’s one of the lowest-risk broadband upgrades available in the UK.

• How quickly is CityFibre expanding across the UK, and will my town be added soon?

  CityFibre adds tens of thousands of new homes every month, making it one of the fastest-growing FTTP rollouts in the country. Its goal is to reach 8 million premises, with significant investment across both major cities and medium-sized towns.

  Even if your street isn’t eligible today, it might be:

  • Under construction
  • In pre-build
  • Planned for activation
  • Waiting for final testing

  CityFibre’s rollout map evolves constantly, and your eligibility may change much sooner than you expect.