Utility Warehouse Energy: Save More, Worry Less with Award-Winning Gas & Electricity

Frequently Asked Questions about UW Energy

• Is Utility Warehouse a good energy supplier?

  Yes — Utility Warehouse (UW) is widely regarded as one of the UK’s best energy suppliers. In 2025, UW was named a Which? Recommended Provider for Energy Companies, scoring 5 out of 5 stars for overall customer service and energy payment accuracy. UW has also consistently ranked #1 in the Citizens Advice Energy Supplier Ratings, which independently assess billing accuracy, customer support, and complaints handling.

  These independent accolades make UW one of the most trusted energy providers in the UK, with a strong reputation for excellent customer service, accurate billing, and customer satisfaction. Whether you’re a homeowner switching suppliers or someone looking for better value, UW offers a combination of competitive pricing and service that’s hard to beat.

• How do Utility Warehouse energy prices compare to other suppliers?

  UW’s energy pricing is designed to be highly competitive — especially for multi-service customers. Rather than offering flashy short-term deals, UW rewards loyalty and simplicity. When you take energy alongside at least two other UW services (like broadband, mobile, or insurance), you unlock their Bundle Pricing, which offers some of the most competitive rates in the market.

  In addition, UW’s Price Pledge guarantees that eligible new customers who take energy plus at least two other services and the Cashback Card will save money in their first year — or UW will pay double the difference and waive exit fees. That’s a confident value proposition unmatched by most major suppliers.

• How does the Utility Warehouse Free Energy Days programme work?

  Free Energy Days are an exciting new benefit for both new and existing UW customers. When customers take out qualifying UW services (including energy), they receive credits on their monthly bill equivalent to “free” energy days.

  From 28 April 2025, UW is offering double Free Energy Days for a limited time — up to 24 days per year (equivalent to over £120 in energy savings). These are credited to your monthly bill automatically, with no need to change your usage habits or worry about time-of-use pricing.

  Eligibility is simple:

  • New customers (homeowners) taking energy plus two other core services qualify for two Free Energy Days per month for 12 months.

  • Existing customers can also qualify by upgrading their bundle to meet the service requirements.

  This initiative rewards long-term loyalty and helps customers reduce energy costs in a way that’s simple, predictable, and tangible.

• What is the UW Price Pledge and how does it work?

  The UW Price Pledge is a powerful customer guarantee. It states that if a new UW customer (from 22 April 2024 onwards) takes energy plus at least two other qualifying services and uses the Cashback Card regularly, they will save money in their first year with UW — or UW will pay them double the difference and waive any exit fees.

  To claim under the Price Pledge:

  • The customer must remain with UW for at least 12 months.

  • Between months 12–15, they can compare their total UW costs (including Cashback Card savings) to their previous supplier or a major provider.

  • If they didn’t save, UW will reimburse twice the shortfall and cancel the contract with no penalty.

  This guarantee is unique in the UK energy market and underlines UW’s commitment to providing real savings, not just promises.

• Can I switch to Utility Warehouse for energy?

  Yes, switching to UW is straightforward — and even easier when done through an authorised UW Partner.

  When you switch:

  • UW handles all the admin and notifies your current supplier.

  • You keep your existing meter and do not need any additional equipment.

  • There is no disruption to your energy supply.

  • You’ll receive a single, easy-to-read monthly bill for all your UW services.

  Switching through a Partner can also unlock exclusive offers, like Free Energy Days, bundle discounts, and Cashback Card eligibility. UW is a fully licensed energy provider regulated by Ofgem, and the switch process typically takes around 21 days.

• Are smart meters available with Utility Warehouse?

  Yes. Utility Warehouse offers free smart meter installations for eligible energy customers. Smart meters provide accurate, real-time readings, eliminating estimated bills and helping customers better manage their usage. They are installed by trained engineers and are compliant with the UK’s national smart meter rollout.

  Smart meter benefits with UW include:

  • No more manual meter readings

  • More accurate bills

  • Helpful usage insights via the UW app

  • Free installation and support

  Customers are encouraged to upgrade to a smart meter as soon as they’re eligible.

• Does Utility Warehouse offer renewable or green energy options?

  Utility Warehouse sources energy from the UK grid, which includes a growing proportion of renewable generation such as wind, solar, and hydro. While UW does not currently offer a specific green tariff, their business model focuses on reducing overall energy consumption through:

  • Smart meters

  • Free Energy Days

  • Bundled services to promote energy efficiency

  UW’s operations are also designed to be low-waste and environmentally conscious, with a focus on long-term sustainability.

• Can I get help with my energy bills through UW?

  Yes. Utility Warehouse offers multiple ways to help reduce energy bills:

  • Bundling: Combining energy with mobile, broadband or insurance lowers the cost of each service.

  • Cashback Card: Earn up to 10% cashback on shopping, which is then applied to reduce your utility bill.

  • Free Energy Days: Get credits towards your energy bill for signing up or upgrading services.

  • Smart usage tools: Through the app and smart meters, customers can monitor and reduce usage.

  Customers facing financial difficulty are encouraged to contact UW’s customer services, where they can explore payment plans or tailored support.