Utility Warehouse (UW) has been recognised with the coveted top spot in the latest annual energy firm rankings conducted by Which?, achieving an impressive overall score of 75%. This strong performance surpasses 17 other energy suppliers, both large corporations and smaller operators. In this article, we explore the factors that contributed to UW’s outstanding performance, including its dedication to customer service, effective communication, and its significant growth in customer base. UW’s commitment to delivering quality services and fostering trust among its customers is clearly reflected in these results. See UW Energy.
Breaking Records: UW Achieves Outstanding 80% Score in Detailed Which? Assessment
Utility Warehouse (UW) proudly announces its exceptional performance in the latest annual energy firm rankings by Which?. UW has secured the top spot with an impressive overall score of 75%, surpassing 17 other energy suppliers, both large corporations and smaller operators.
Which?’s energy firm rankings are based on an extensive customer satisfaction survey, encompassing feedback from over 9,000 energy consumers. Participants were asked a series of questions to gauge their satisfaction with their energy supplier, and UW excelled in multiple aspects.
UW’s exceptional customer service and its effective communication regarding energy costs played a pivotal role in securing this top position. Customers have consistently praised UW for its dedication to their needs.
Furthermore, when assessed by Which? for a more detailed evaluation, UW achieved an impressive 80%, the highest among all suppliers examined. UW’s success in smart meter target performance and its unwavering support for customers in need have garnered significant recognition.
These strong results represent a substantial improvement for UW compared to the previous year’s rankings, with an overall score increase of 10% to reach 75%, and an astounding 16% boost in UW’s Which? assessment score.
Growing Trust: Over 62,500 Households Choose UW in FY24
In a sign of growing trust and confidence in UW, more than 62,500 additional households have made the switch to UW in the first six months of FY24, reflecting an impressive annualized growth rate exceeding 14%. With a loyal customer base of over 950,000 households benefiting from more than 3 million services provided by UW, the company is well on its way to achieving the significant milestone of serving one million customers during this fiscal year.
Utility Warehouse's Commitment to Quality Services and Customer Satisfaction
UW remains dedicated to providing top-notch service and exceeding customer expectations in the energy sector. These outstanding achievements in customer satisfaction reaffirm UW’s commitment to delivering quality services and fostering trust among its valued customers.
Stuart Burnett on UW's Triumph: Delivering Big Savings for Households
Stuart Burnett, Co-CEO of Utility Warehouse, said: “We’re delighted to have secured the highest overall score for Which?’s latest annual energy firm rankings. As many people continue to face cost-of-living pressures, we’re seeing increasing numbers of customers join Utility Warehouse to take advantage of our market leading services, including our fixed rate energy tariffs. It’s thanks to our multiservice business model, which enables customers to bundle services together, that we can deliver big savings for households on their monthly bills.” [read more]
In summary: Utility Warehouse (UW) secures the top spot in Which?’s annual energy firm rankings with an outstanding 75% overall score, surpassing 17 competitors. UW excels in customer service and communication, earning an 80% score in a detailed evaluation. This marks a significant improvement from the previous year. More than 62,500 households switched to UW in FY24, reflecting a 14% annual growth rate. With over 950,000 loyal customers and a commitment to quality services, UW is on track to serve one million customers this fiscal year. Stuart Burnett, Co-CEO of Utility Warehouse, emphasizes their market-leading services and savings.