Utility Warehouse surpasses one million customer milestone after rapid growth
Utility Warehouse (UW), a prominent FTSE 250 multiservice supplier, celebrates a significant achievement as it surpasses the one million customer milestone. Amidst a period of sustained growth, UW emerges as a trusted provider of essential services, offering cost-effective solutions to households across the UK. Learn more about UW’s journey, its innovative business model, and its plans for further expansion.
Utility Warehouse (UW) has reached a significant milestone, surpassing one million customers on March 6th, underscoring its position as a leading multiservice supplier in the UK. The achievement comes amidst a period of sustained growth for the company, driven by its commitment to providing cost-effective solutions and exceptional customer service.
Driving savings and convenience for UK households
Since 2021, UW has experienced exponential growth, organically acquiring more than 343,000 new customers. This surge in demand can be attributed to British consumers seeking ways to alleviate the financial strain caused by the cost-of-living crisis. UW’s ability to deliver substantial savings on energy bills, totalling over £30 million in the last financial year, has resonated with customers looking to optimize their household expenses.
Moreover, UW’s Cashback card has provided an additional £8 million in savings, further enhancing its value proposition for customers. By bundling essential services such as energy, broadband, mobile, and insurance into one convenient package, UW enables households to streamline their bills and enjoy significant cost savings.
The role of UW Partners in customer acquisition
One of the key drivers of UW’s success is its Partner network (Team Purple), comprising over 65,000 individuals who provide a personalized service to potential new customers. UW Partners play a vital role in advocating for the company’s services and helping customers transition seamlessly to UW. In return, Partners receive commissions for each new customer they bring to UW, offering them an opportunity to earn an extra income alongside their primary job or other commitments.
Leadership perspective: Stuart Burnett on UW's milestone and future plans
Stuart Burnett, Co-CEO at Utility Warehouse, expressed pride in reaching the one million customer milestone, emphasizing UW’s innovative business model and its appeal to households seeking alternative ways to manage their bills. Looking ahead, UW aims to double its customer base, leveraging its market-leading services and empowering customers to become UW Partners.
Telecom Plus PLC's statement on UW's achievement
In a statement featured in the Financial Times, Telecom Plus PLC, trading as Utility Warehouse, reaffirmed its commitment to maintaining market-leading tariffs and expanding its customer base. With a focus on organic growth and word-of-mouth marketing, UW remains confident in its ability to sustain its competitive edge in the dynamic energy market.
Stuart Burnett, Co-CEO at Utility Warehouse, said: “Passing the one million customer milestone is a huge achievement for us and testament to our innovative business model. It shows that people are looking for a genuinely different way to manage their household bills, particularly with the cost-of-living remaining high. Our sights are now firmly set on doubling the size of the business from one to two million customers through a combination of our market-leading services and offering customers the opportunity to earn an extra income as a UW Partner.”
Acknowledging the support of the Partner Network
As UW celebrates this milestone, it acknowledges the ongoing support of its Partner network, whose dedication has contributed to its success. With two million customers on the horizon, UW remains steadfast in its mission to drive savings and convenience for households across the UK.
Utility Warehouse (UW) marks a historic moment by reaching one million customers, reflecting its meteoric rise in the utility services sector. With a focus on delivering savings and convenience to customers, UW offers a comprehensive range of services, including energy, broadband, mobile, and insurance. The company’s unique approach, coupled with its dedicated Partner network, has propelled its growth. As UW sets its sights on doubling its customer base, it reaffirms its commitment to providing exceptional services and empowering households to manage their bills effectively.
