Utility Warehouse has been highly praised for their Covid-19 response to the health crisis, which has included the introduction of shared screen remote appointments. Their corporate response was positive, well-led and effective. It was quickly apparent that the company’s traditional route to market would be significantly affected by social distancing. Within a matter of days, Utility Warehouse had a strategy for their network of Authorised Partners – all of whom are self employed and work their Utility Warehouse business from home. The company’s response was to quickly transition from face-to-face appointments to a full remote-working solution that utilises modern tracked online screen sharing and video meeting technologies.
This has been a great success for the company, with the Partner Network able to continue introducing new Partners and Members whilst social distancing, working from home and using shared screen remote appointments. The solution has been very well received and following a slight dip in customer gathering, the company was extremely quick in returning to positive customer growth.
Shared screen remote appointments not a new approach
Whilst remote appointments are not a new approach for UW Partners, social distancing measures have revealed just how effective this business building approach can be. Partners who are embracing this new system are reporting just how effective and simple it can be. They are also seeing the benefits of less travel time, more time efficiency and less overall cost associated with building their businesses.
This transition to remote working has been so well received that a world of new opportunities has opened up with even greater numbers of new Partners joining the business to earn additional income whilst social distancing and working from home. It is the new tools and systems being introduced by Utility Warehouse HQ that are making this possible.