Utility Warehouse Wins Best Customer Service & Value for Money at Uswitch Energy Awards 2024
Utility Warehouse wins big at Uswitch energy awards 2024
Utility Warehouse (UW) has once again proven its worth in the energy sector, clinching the Best Customer Service and Best Value for Money awards at the Uswitch Energy Awards 2024. This marks the eighth consecutive year that UW has been recognized at these industry leading energy awards, highlighting the company’s steadfast commitment to customer satisfaction, exceptional service, and unbeatable value for money. As UW continues to outshine its competitors, it has become a fast growing first choice for savvy UK energy customers seeking reliable and affordable energy solutions, further evidenced by UW exceeding one-million customers earlier this year. [get your UW energy quote]
UW's continued outstanding achievements
Utility Warehouse’s performance at the Uswitch Energy Awards is a testament to the Company’s focus on continuing as the UK’s best value energy provider, whilst maintaining the highest level of customer service. Winning both the Best Customer Service and Best Value for Money awards, UW also secured the runner-up position for Overall Customer Satisfaction. This achievement is based on the largest independent survey in the UK energy sector, conducted by YouGov with over 15,000 respondents.
The survey revealed that customers appreciate UW’s efficient customer service, with many praising the quick and informative assistance provided by UW customer service advisors. Additionally, UW’s competitive pricing and value bundles have made it a standout contender in the market. Beating other prominent suppliers like Octopus Energy and Utilita, UW’s respected position in the market is clearly evident, and growing fast.
Winning these awards is not just a feather in the cap for UW; it has significant implications for the company’s stakeholders. For the team at UW, these accolades reinforce the company’s commitment to delivering market leading service and value. It also serves as a powerful conversation starter, showcasing UW as a trusted and best-in-class energy provider in the UK.
Rob Harris, COO of Utility Warehouse, expressed his delight at the company’s success: “We’re thrilled to have won two awards at this year’s Uswitch Energy Awards. Our record growth in recent years is a clear indication that more customers are joining UW to benefit from our money-saving bundles across essential household services. We will continue to prioritize our customers’ needs as we aim to double our business to two million customers in the near future.”
How Uswitch decides the winners
Uswitch’s decision-making process for the awards is thorough and transparent. The winners are determined through a poll commissioned by Uswitch, conducted by YouGov between 21 March and 5 April 2024. The survey, which included responses from 15,030 UK energy customers, provided a representative sample of all UK adults aged 18+. The awards for Overall Customer Satisfaction, Best Customer Service, and Best Value for Money were based on the proportion of weighted positive responses for relevant questions.
Elise Melville, an energy expert at Uswitch, highlighted the significance of this year’s results: “Two names stood out this year when we asked households about the best energy suppliers: Utility Warehouse and Octopus Energy. It’s great to recognize these companies for delivering on customer satisfaction, service, and value for money.”
UW's track record at the Uswitch Energy Awards
Utility Warehouse’s consistent performance at the Uswitch Energy Awards over the years is impressive. In 2023, UW won the Best Value for Money award and was the runner-up for Overall Customer Satisfaction. The 2022 awards saw UW win Best Customer Service, Most Likely to Recommend, and Best Rewards, along with a second-place finish for Best App. Previous years also saw UW winning Best Incentives/Rewards, Best Meter Reading Services, and other notable accolades.
Utility Warehouse: a market leader
With a turnover of $2.99 billion in 2023, Utility Warehouse is ranked as the 7th largest direct selling company globally. This achievement is particularly significant given that most other companies in the top 100 are international. Despite its impressive size, UW’s market share remains less than 2%, indicating significant growth potential.
Uswitch has been dedicated to helping consumers save money on their energy, mobile phones, and broadband services since it was founded on September 20, 2000. Originally concentrating on energy comparisons, the company expanded its offerings to include mobile phone comparisons in 2001 and home broadband deals in 2005. Over the last twenty years, Uswitch has become a prominent leader in the price comparison industry, amassing savings of £2.5 billion for consumers.
In 2018, Uswitch joined the RVU family of brands, following its acquisition by Red Ventures and the investment firm Silverlake from Zoopla. This strategic move has strengthened Uswitch’s market position, enabling it to continue delivering valuable services to its users. [read more]
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Utility Warehouse’s continued success at the Uswitch Energy Awards further demonstrates the company’s commitment to providing outstanding customer service and exceptional value for money. As UW sets its sights on further growth and innovation, it remains a reliable and trusted choice for consumers seeking top-tier energy solutions. With an impressive track record and focus on customer satisfaction, UW is growing fast in the energy market, and a very popular choice for cost aware customers seeking top levels of customer service. [get your UW energy quote]
